Support desk
If you’re unsure about timing, pickup, accessibility, or what to expect, you’re in the right place. Share what you need and we’ll guide you.
Common questions
After your request, we confirm the exact pickup point and timing based on the experience and the information you share. If your plans are changing, update us early so we can adjust.
We’ll review your notes and advise on fit. Include any step-free requirements, seating needs, or other considerations so we can respond accurately.
Comfortable shoes, a valid ID as required, and any items you’ll need for photos. If there are special requirements for a particular stop, we’ll explain them in our reply.
Yes. Tell us what you prefer—more time for photos, a slower rhythm, or a focus on key highlights—and we’ll do our best to align your day.
Contact support
Send a message with your questions. If you already know your preferred date, include it—we respond faster with context.
- Best for: timing questions, pickup clarifications, accessibility notes.
- Include: traveler count, date, and any constraints (mobility, schedule, pace).
- Goal: a clear reply you can act on.
Travel communication that works
If you’re celebrating or coordinating multiple stops, explain so we can respond with the right level of detail.
Tight schedules, mobility considerations, or specific pickup needs are easiest to handle upfront.
You’ll get practical next steps and a clear expectation for timing.